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Frequently Asked Questions

Can you help me?


Are there any upfront costs?

The estimation is free with no further obligation. We may ask for a non-refundable deposit to cover the cost of parts only if your media is severely damaged and chances of data recovery are slim. Be assured that is always your decision whether you wish to proceed.

I only need a few files. Will it be less expensive?

Whether you need just a few files or entire content of the drive the amount of work is usually the same.

How long will the data recovery take?

Typically, it can take 2 to 5 working days. Some complex cases can take longer.

What should I include with my hard drive?

All we need is a completed SERVICE ORDER form. You can create one when you START RECOVERY. If you already have a backup hard drive, please include it as well to transfer your recovered data. As an alternative, you can always buy a new drive from us.

How will I know if the recovery has been successful?

We will put a data recovery report on our ftp-server for your verification. Also, you can validate the recovered files in our lab.

Can I bring my hard drive or send it by mail?

You can directly bring your hard drive to our lab in Montreal or you can send it to us by any courier following the instructions after completing a form at START RECOVERY page.

I do not need my drive repaired I only want to recover my files.

That is our intentions too. When a drive fails you never want to trust it again. But when a drive has a serious problem we may have to temporarily put it into working order to get the files back.

What is MTBF of a hard drive?

No one thinks of his or her hard drive until it crashes. Your hard drive is absolutely the most important part of your system, and you ought to be more concerned about it than you are about any other components in the PC! The hard drive must be of high quality, because a failed hard drive means the loss of your data. Below are some specific quality criteria to look at when evaluating models: MTBF. Mean Time Between Failures (MTBF) is calculated by taking a series of disks and calculating how many units fail during a given period of time. If, for example, you took 1,000 hard drives, ran them for 100 hours and had one drive fail, that would give an MTBF of 100,000 hours (1,000 units x 100 hours = 100,000 MTBF hours). One failure in 300 hours would give an MTBF of 300,000 (1,000 drives x 300 hours = 300,000 MTBF hours) and so on. If most hard drives have MTBF ratings like 300,000 hours (about 34 years), you reasonably can say, "Why worry." Remember these are just engineering estimates. What you need to consider is the RTBF or Real Time Between Failure. From experience, the average hard drive is going to fail at an age of about 3-5 years, or just before you have to finish a critically important job on your computer.

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