How we protect your personal information
Privacy Policy
Last updated: November 2025
1. About Us
Vital Data Recovery (“Vital Data”, “we”) is a data recovery service provider located in Montréal, Québec. This policy explains how we handle personal information in accordance with Canadian privacy laws, including Québec’s Loi 25 and the federal PIPEDA Act.
2. Information We Collect
We collect only the information required to provide our services, such as:
- Name and contact information
- Details about your device for service purposes
- Communication related to your request
We access the contents of your files only when required to perform the recovery and to verify the recovery results.
3. How We Use the Information
We use your information only to:
- communicate with you,
- perform data recovery,
- issue invoices and maintain required records,
- comply with applicable legal obligations.
4. Disclosure of Information
We do not sell or share your information with third parties except when required by law and when necessary to fulfill your service request (for example, secure payment processing or arranging return shipping of your device).
We do not disclose any data stored on, supplied with or recovered from your device, except to personnel or service providers who assist us in performing the recovery and who are bound by confidentiality obligations, or when required by law.
5. Data Security
We take reasonable physical, technical and administrative measures to protect personal information and any temporary copies of recovered data.
6. Retention and Deletion
Temporary recovered data is erased after a short retention period once your service is completed. Basic administrative records may be retained as required by law.
7. Your Rights
Under Québec’s Loi 25 and PIPEDA, you may request:
- access to your personal information,
- correction of inaccurate information,
- withdrawal of consent (where applicable).
8. Cookies
Our website uses only essential cookies required for basic functionality (such as language preferences and security). We do not use advertising, tracking or analytics cookies. No personal information is collected for marketing or profiling purposes.
Our website may display embedded content such as YouTube videos or Google Maps. We use privacy-enhanced embedding where possible. YouTube videos are loaded in privacy mode and do not set cookies until you click Play. Google Maps is shown as a static preview to avoid tracking cookies unless you interact with it.
10. Changes to This Policy
This policy may be updated to reflect changes in our practices or legal requirements.